FAQ
Ordering & Payment
What payment methods do you accept?
We accept all major payment methods - bank deposits, credit cards, debit cards.
How long does it take to process my order?
Orders are typically processed within 2 business days. Shipping times will vary depending on your location and chosen method.
Can I track my order?
Yes, you will receive a tracking number with your shipping confirmation email. You can track your order directly on the carrier's website.
Do you offer international shipping?
Yes, we ship to most international destinations. However, there may be additional fees and restrictions depending on your location.
Products & Selection
Do you offer authentic cigars?
Yes, Adrian Magnus is a premium cigar brand. We take pride in offering a high quality cigars of premium, ultra-premium & limited collections.
How do I choose the right cigar for me?
We offer detailed descriptions and flavor profiles for each cigar line. If you're unsure, feel free to contact our customer support team for recommendations.
Do you sell humidors and accessories?
Yes, we offer a variety of humidors.
Are there any age restrictions on purchasing cigars?
Yes, you must be 21 years or older to purchase cigars from our website.
Shipping & Delivery
How much does shipping cost?
Shipping costs vary depending on your location, order weight, and chosen shipping method. You can see the estimated shipping cost during checkout.
Do you offer expedited shipping?
Yes, we offer expedited shipping option.
What happens if my order is damaged during shipping?
Please contact us immediately if your order arrives damaged. We will work with you to resolve the issue as quickly as possible.
Returns & Exchanges
What is your return policy?
- Please contact us for further information and for returning back instructions.
- In case you are not 100% happy with the products or for any reason, you are allowed to return the items and get replacement or refund.
